Shipping policy

EASY-SA™ SHIPPING POLICY

Last Updated: 04/06/2026

Thank you for shopping with Easy-SA™. We are committed to delivering your order as quickly and efficiently as possible.

1. SHIPPING PROVIDER

All Easy-SA™ orders are shipped using Aramex Store-to-Door or another courier partner selected by Easy-SA™ where necessary.

2. PROCESSING TIMES

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing times may be longer during:

  • Public holidays

  • Peak sales periods

  • Promotional events

  • Unexpected operational disruptions

Business days exclude weekends and public holidays.

3. DELIVERY TIMEFRAMES

Once dispatched, orders typically arrive within 8–11 business days.

Please note that delivery timeframes are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by:

  • Courier network delays

  • Weather conditions

  • Public holidays

  • High parcel volumes

  • Remote delivery locations

  • Customs inspections (where applicable)

  • Circumstances beyond our reasonable control

4. SHIPPING DELAYS

While Easy-SA™ works closely with our courier partners to ensure timely delivery, we are not responsible for delays caused by courier companies, weather conditions, strikes, civil unrest, natural disasters, customs procedures, incorrect delivery information provided by the customer, or other events beyond our reasonable control.

Easy-SA™ shall not be liable for any losses, damages, costs, or expenses arising from delivery delays outside of our reasonable control.

5. TRACKING INFORMATION

Once your order has been shipped, tracking information will be sent to the email address or contact details provided during checkout.

Customers are responsible for monitoring shipment progress using the tracking information provided.

6. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that:

  • Delivery information is accurate and complete.

  • Someone is available to receive the parcel where required.

  • Contact details provided at checkout are correct.

Easy-SA™ will not be responsible for delays or additional costs resulting from incorrect information supplied by the customer.

7. FAILED DELIVERIES

If a parcel is returned due to:

  • Incorrect address details

  • Failure to collect the parcel

  • Failure to accept delivery

  • Repeated unsuccessful delivery attempts

The customer may be required to pay additional shipping fees before the parcel can be re-dispatched.

8. LOST OR DAMAGED PARCELS

If your parcel arrives damaged or appears to be lost in transit, please contact Easy-SA™ within 48 hours of the expected delivery date.

We may require photographs, tracking information, and additional details to investigate the matter with the courier.

9. DELIVERY CONFIRMATION

A parcel will be deemed delivered when the courier records a successful delivery to the delivery address provided by the customer.

Easy-SA™ may rely on courier delivery records as proof of delivery.

10. CHANGES TO THIS POLICY

Easy-SA™ reserves the right to amend this Shipping Policy at any time. Any updates will be published on our website.

11. CONTACT US

Easy-SA™ Customer Support

Email: easy-sa@outlook.com

Website: Easy-SA.co.za

Business Hours: 8am-5pm